Secure Order and Shipping Information

If you have fallen in love with one of our products (as we have) and would like to make a purchase, first of all congratulations - not only will you make all your friends jealous, but you will own a unique product that has helped provide income for a family.

We accept PayPal for purchases. PayPal is a secure payment gateway. The PachaMama Project website is secured and encrypted with 128 bit SSL certificate

We currently only ship within Australia, New Zealand and European Union countries, but if you live elsewhere and would like to purchase an item, please contact us on smiles@thepachamamaproject.com.au.

To order an item and make a payment, place the item in your shopping cart and proceed to checkout. You can then to login to PayPal to review the purchase, register a PayPal account if you don't have one, or enter your credit card details at that step. You will be asked to review the payment and your purchase will be securely redirected back to The PachaMama Project for confirmation. Shipping costs (if applicable) will be calculated by weight and added in the confirmation step of the payment. Use our shipping calculator on the checkout page to get shipping rate estimates before finalising your purchase.

International Orders

We now also ship to New Zealand and European Union. All product prices include 10% GST by Australian law. GST is excluded in international orders at the time of payment. It is important to know that international orders may be subject to import customs, duties or taxes. These charges are not included in the prices included on ThePachaMama Project, nor are they set by The PachaMama Project, these fees are charged by your government and/or local delivery contractor.  This may be collected upon delivery. These fees are not collected by The PachaMama Project and we have no authority to have these fees or taxes waived. 

Delivery Times

For Australian metropolitan regions please allow five (5) to eight (8) days for delivery. For Australian country and rural areas please allow up to ten (10) days for delivery.

For international shipping please allow ten (10) to fifteen (15) days for delivery. 

These times could vary during peak periods.


Shipping Rates

Shipping and handling rates are as follows for Australian metropolitan and country regions:

FREE SHIPPING for orders over AU$30

Or

Standard shipping up to 2kg: AU$8.00
Standard shipping 2kg-7kg: AU$19
Standard shipping more than 7kg: AU$23
Registered post up to 1kg: AU$20


Shipping and handling rates for New Zealand are as follows:

FREE SHIPPING for orders over AU$30

Or

Standard shipping up to 500gm: AU$12.15
Standard shipping up to 1kg: AU$20.55
Standard shipping up to 2kg: AU$41.75


Shipping and handling rates for Europe are as follows:

AU$10 FLATE RATE SHIPPING for orders up to AU$100

Or 

Standard shipping up to 500gm: AU$21.25
Standard shipping up to 1kg: AU$38.75
Standard shipping up to 2kg: AU$73.75